At EKTA CONTAINER SEALS PRIVATE LIMITED, we are committed to ensuring the safe, secure, and timely delivery of our products to customers across India and international markets. This Shipping & Delivery Policy outlines the procedures, timelines, responsibilities, and conditions governing the shipment and delivery of orders placed with us.
By placing an order with EKTA CONTAINER SEALS PRIVATE LIMITED, customers acknowledge and agree to the terms stated in this policy.

 

Order Processing

All orders are processed only after receipt of a confirmed purchase order and, where applicable, the required advance payment.
The standard order processing period generally ranges between 3 to 10 working days, depending upon several factors including but not limited to:
• Product category and specifications
• Order quantity and volume
• Customization requirements such as logo printing, serial numbering, color selection, barcode printing, or special packaging
• Availability of raw materials and production schedules
For customized, made-to-order, export, or bulk quantity orders, additional manufacturing and processing time may be required. In such cases, the estimated dispatch schedule will be communicated during order confirmation.
Order processing timelines are estimates and may vary based on operational requirements and production capacity.

 

Shipping Methods

Orders are dispatched through reputable third-party courier, transport, freight forwarding, and logistics service providers selected by EKTA CONTAINER SEALS PRIVATE LIMITED.
Depending on the nature of the order, shipment size, urgency, destination, and customer requirements, goods may be transported through:
• Road Transport
• Air Freight
• Sea Freight
• Courier and Express Delivery Services
The company reserves the right to determine the most suitable shipping method unless a specific mode of transportation has been mutually agreed upon in writing.

 

Domestic Shipping (India)

We provide shipping services to customers across India, including major metropolitan cities, industrial hubs, commercial centers, and serviceable remote locations.
Once dispatched, domestic deliveries are generally completed within 3 to 7 working days depending on:
• Destination location
• Courier network coverage
• Local transportation conditions
• Public holidays and regional restrictions
Deliveries to remote, rural, difficult-to-access, or non-serviceable areas may require additional transit time beyond the estimated schedule.

While every effort is made to meet delivery timelines, all delivery dates are indicative and not guaranteed.

 

International Shipping & Export Orders

EKTA CONTAINER SEALS PRIVATE LIMITED supplies products to customers worldwide and undertakes export shipments in accordance with mutually agreed commercial terms and applicable international trade regulations.
International delivery timelines depend on several factors, including:
• Destination country
• Shipping mode selected
• Availability of vessel or flight schedules
• Customs inspection and clearance procedures
• Local import regulations
Export shipments shall be governed by the applicable Incoterms® agreed between the buyer and EKTA CONTAINER SEALS PRIVATE LIMITED.
Unless specifically agreed otherwise in writing, all import duties, customs duties, taxes, port charges, clearance fees, documentation charges, and any other destination-country expenses shall be the sole responsibility of the buyer.
The company shall not be held responsible for delays arising from customs procedures or regulatory requirements in the importing country.

Shipping Charges

Shipping and freight charges are determined based on the following factors:
• Actual and volumetric weight of the shipment
• Product dimensions and packaging requirements
• Delivery destination
• Transportation method selected
• Urgency of shipment
• Applicable taxes and surcharges imposed by logistics providers
All applicable shipping charges will be clearly specified in the quotation, proforma invoice, tax invoice, or order confirmation shared with the customer before dispatch.
Any special delivery requests or expedited shipping requirements may attract additional charges.

 

Packaging & Dispatch Standards

All products are packed using appropriate industrial packaging materials to ensure protection during handling, storage, loading, unloading, and transportation.
Special attention is given to packaging customized and security-sensitive products to minimize the risk of transit damage.
Upon dispatch, customers may be provided with shipment details including:
• Transporter or courier information
• Consignment number
• Tracking details (where available)
• Dispatch date and expected transit schedule
Tracking availability depends on the logistics service provider used for the shipment.

 

Delivery Delays

While EKTA CONTAINER SEALS PRIVATE LIMITED makes every reasonable effort to ensure timely delivery, certain circumstances may result in delays that are beyond our control.
These may include, but are not limited to:
• Natural disasters and adverse weather conditions
• Floods, earthquakes, cyclones, or other force majeure events
• Government restrictions, lockdowns, or regulatory actions
• Strikes, labor disputes, or transportation disruptions
• Customs inspections and clearance delays
• Port congestion or shipping line delays
• Operational disruptions within courier or logistics networks
• Any other unforeseen event beyond the reasonable control of the company
Under such circumstances, delivery schedules may be extended without liability on the part of EKTA CONTAINER SEALS PRIVATE LIMITED.

 

Damaged, Lost, or Missing Shipments

Customers are advised to inspect shipments immediately upon receipt.
If any package appears damaged, tampered with, or incomplete, the customer should:

1. Notify EKTA CONTAINER SEALS PRIVATE LIMITED within 48 hours of delivery.
2. Provide clear photographs and supporting evidence of the damage or discrepancy.
3. Retain all original packaging materials for inspection purposes.

Claims received after the specified reporting period may not be considered.
Any investigation regarding damage, loss, or shortage will be conducted jointly with the concerned logistics service provider. Resolution shall be subject to the findings of such investigation.
The liability of EKTA CONTAINER SEALS PRIVATE LIMITED shall remain limited to the extent permitted under applicable laws and contractual obligations.

 

Customer Responsibility for Shipping Information

Customers are solely responsible for providing complete and accurate shipping details at the time of order placement, including:
• Consignee name
• Company name (if applicable)
• Complete delivery address
• Postal code
• Contact number
• Email address

EKTA CONTAINER SEALS PRIVATE LIMITED shall not be liable for delays, failed deliveries, additional charges, or losses arising from incorrect, incomplete, or inaccurate shipping information provided by the customer.
Any additional costs incurred due to re-shipment, address correction, storage, or return-to-origin charges shall be borne by the customer.

 

Partial Shipments

To ensure timely fulfillment, EKTA CONTAINER SEALS PRIVATE LIMITED reserves the right to dispatch orders in multiple consignments or partial shipments whenever necessary.
Partial shipments may occur due to:
• Product availability
• Manufacturing schedules
• Inventory constraints
• Logistics considerations
• Customer-requested dispatch priorities
Where feasible, customers will be informed in advance regarding any partial shipment arrangements.

 

Limitation of Liability

Under no circumstances shall EKTA CONTAINER SEALS PRIVATE LIMITED be liable for any indirect, incidental, consequential, special, or business losses arising from shipping delays, transportation disruptions, customs-related issues, or delivery failures caused by third-party logistics providers or events beyond the company’s reasonable control.

 

Contact Information

For any questions regarding shipment status, delivery schedules, tracking information, export documentation, or logistics support, customers may contact our customer support team with their order details for prompt assistance.

Last Updated

June 2026

Company

EKTA CONTAINER SEALS PRIVATE LIMITED