Cancellation Policy

Due to the nature of our products and manufacturing processes, EKTA SEAL follows a strict cancellation policy.

Order Cancellation by Customer

  • Orders can be cancelled only before manufacturing or customization has begun.

  • Cancellation requests must be made in writing via email.

Non-Cancellable Orders

The following orders cannot be cancelled:

  • Customized products (logo engraving, serial numbers, special colors, sizes)

  • Bulk manufacturing orders

  • Orders already under production or dispatched

  • Export orders once documentation or shipment processing has started

Cancellation Approval

  • All cancellation requests are subject to review and approval by EKTA SEAL management.

  • Approval depends on the production stage and procurement status of raw materials.

Cancellation Charges

  • If cancellation is approved, administrative and processing charges may be deducted.

  • Any costs incurred towards raw materials, customization, or production will be borne by the customer.

Refund After Cancellation

  • Approved refunds, if applicable, will be processed within 7–10 working days.

  • Refunds will be made through the original payment mode.

  • Bank charges, taxes, and transaction fees are non-refundable.

Cancellation by EKTA SEAL

EKTA SEAL reserves the right to cancel an order due to:

  • Unavailability of raw materials

  • Technical or production constraints

  • Pricing or payment discrepancies

  • Force majeure situations

In such cases, any advance payment received will be refunded as per mutual agreement.

Modification Instead of Cancellation

In some cases, EKTA SEAL may offer order modification instead of cancellation, subject to feasibility and mutual consent.

Policy Changes

EKTA SEAL reserves the right to modify or update this policy without prior notice. Updated policies will be published on the website.